Welcome to SaveVoy's privacy notice. SaveVoy respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you otherwise provide personal data to us via other means (such as over the telephone) and tell you about your privacy rights and how the law protects you. This privacy notice is provided in a layered format so that you can easily click through to the specific areas set out below 

1. Important Information And Who We Are
2. The Data We Collect About You
3. How Your Personal Data Is Collected
4. How We Use Your Personal Data
5. How We Disclose Your Personal Data And The Data We Collect About You
6. When We Transfer Your Data Overseas And The Data We Collect About You
7. How We Secure Your Data
8. How Long We Retain Your Data For And The Data We Collect About You
9. Your Legal Rights
10. Glossary
    

1. IMPORTANT INFORMATION AND WHO WE ARE

1.1 Personal Information: We may collect personal information, including but not limited to:

• Your name
• Email Address
• Phone number
• Other contact details
• Payment information
• Passports, Visa details etc
• Travel preferences
• Information collection preferences

This information is necessary for creating accounts and booking our services, including flights, hotels, insurance etc, providing personalised services, and ensuring a seamless travel experience.

1.2 Automated Information: We may automatically collect information about your interactions with our website, such as your IP address, browser type, and device information. This data helps us improve our services and enhance your user experience.

1.3 Call Recordings: We may also record phone calls made when using any of our services. Having copies are required for forming holiday contracts, analytics to help improve our services and to protect us in the event of a legal dispute.

2. Use of Information

2.1. Service Provision: We use your personal information to facilitate flight bookings, provide customer support, and deliver personalised travel  services. We may also use your personal information to access your booking if we need to make any amendments your booking, or to monitor the status of your booking.

2.2. Communication: We may use your contact information to send important updates, notifications, and promotional offers related to our services. You can opt-out of marketing communications at any time.

2.3. Personalisation: You may opt into certain features of our site, which allow us to show you more relevant services which we think you may be interested in. This relies on some automated processes, which may involve profiling.

3. Information Sharing

3.1. Third-Party Partners: We may share your information with trusted third-party partners to fulfil your travel requests, including but not limited to Airlines and travel service providers, review agencies, legal advisors and insurance companies.

3.2. Legal Requirements: We may disclose your information if required by law or in response to a legal request, including enforcing our terms and conditions.

4. Data Security

4.1. Protection Measures: We implement Data Protection Act 2018 compliant security measures to safeguard your personal information from unauthorised access, disclosure, alteration, and destruction.

4.2. Payment Security: For online transactions, we use secure payment to protect your financial information.

5. Cookies and Tracking Technologies

5.1. Data collection: SaveVoy collects and uses personal information in accordance with its privacy policy, available on our website.

5.2. Cookies: We use a mixture of essential and opt-in cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can adjust your browser settings to manage cookie preferences, or by opting out of non-essential cookies.

6. Your Rights

6.1. Access and Correction: You have the right to access, correct, or delete your personal information. Contact us to exercise these rights.

7. Updates to Privacy Policy

7.1. Policy Revisions: We reserve the right to update this Privacy Policy to reflect changes in our practices. Any updates will be posted on our website.

By using our services, you consent to the terms outlined in this Privacy Policy. It is recommended to review this policy periodically for any updates. For questions or concerns about our Privacy Policy, please contact us.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

(A) External Third Parties as set out in the Glossary. (B) Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Where you have made a booking of travel services which are located or otherwise due to be fulfilled outside the EEA, we are required and are permitted to transfer your personal data to the supplier of the services that you have purchased, outside the EEA in order to fulfil the contract we have with you. For all other transfers of data that are unrelated to the provision of travel services to you, whenever your personal data is transferred outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission - Model contracts for the transfer of personal data to non EU countries. • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission - Model contracts for the transfer of personal data to third countries. • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission - Model contracts for the transfer of personal data to third countries. Please contacting us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In addition to the above, by law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see Request erasure below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

(A) Request access to your personal data. (B) Request correction of your personal data. (C) Request erasure of your personal data. (D) Object to processing of your personal data. (E) Request restriction of processing your personal data. (F) Request transfer of your personal data. (G) Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

10. GLOSSARY

LAWFUL BASIS

• Legitimate Interest

means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us

• Performance of Contract

means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

• Comply with a legal or regulatory obligation

means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

• External Third Parties

i. Suppliers of travel services [acting as processors] based worldwide (we will only disclose your personal data to those suppliers who provide the travel services that make up any booking of travel services that you make with us. ii. Service providers [acting as processors] based in the UK who provide IT and system administration services. iii. Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based in the UK who provide [consultancy, banking, legal, insurance and accounting services]. iv. Spanish authorities & Customs, regulators and other authorities acting as processors or joint controllers based in Spain who require reporting of processing activities in certain circumstances].

YOUR LEGAL RIGHTS

You have the right to:

• Request access

to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction

of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure

of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing

of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

• Request restriction of processing

of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

(a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer

of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time

where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

SaveVoy use of cookies

Like many websites, SaveVoy uses cookies (small text files saved to your computer) for certain features. Cookies allow us to personalise the content of the site for you, and to monitor website traffic. We use cookies to enable the best experience for your device and to enable the currency you are most likely to use according to your location. Some cookies last for the duration of your web session and expire on browser closure, whilst others remember you when you return to the website and will last for more time. Cookies are also set when you use any of the social media sharing buttons on our site (to post on Facebook, for example); SaveVoy does not have control over the cookie policies of third-party social media sites.

When users visit SaveVoy.com, standard internet log information is collected to quantify the numbers of people visiting different site pages but this data does not personally identify site users.

You may set up your computer to reject cookies, or control which cookies your computer will and won’t accept by accessing your web browser. This will allow you to control which cookies your computer will and will not accept: go to your web browser and click on the help menu. If you disable cookies you may not be able to use certain features on our site.

Need help?

Many questions are already answered in our FAQs, if not, email us at: info@savevoy.com or call us on +34629408816